SpamWall Technical Support
SpamWall technical support is available 24 hours a day, 7 days a week.
If you have a technical support related question that has not been answered in the SpamWall FAQs or the Operating Manuals or if you require technical support advice or assistance with any matter related to your service you can contact support via email at support@spamwall.com or complete and submit our online contact form.
Unlike other providers SpamWall does not employ any inexperienced first level support personnel. All technical support is handled by engineers who have the experience and expertise to quickly resolve your issue.
All operating system and software updates are included free of charge along with the service. This includes updates to the SpamWall operating systems as well as automatic hourly and daily updates to Anti-Virus and Spam rules and definitions.
All client SpamWalls as well as the MessageVault Email Archiving and SafeRoute Outbound Email Filtering systems are automatically monitored for connectivity and active services on a continual basis. Server and network monitoring software notifies our technical support people via SMS if a problem is detected or if a request for urgent assistance from a customer is received. Multiple "hot swap" SpamWall units are on standby at all times in the event that an urgent system replacement is required. Should any SpamWall system should stop responding for any reason our technicians are notified immediately and will take appropriate action to resolve the problem, typically in less than 30 minutes.
All SpamWall systems come with a free Instant Replacement Service. Should there be any problems with your SpamWall that impact on the reliability of the system it will be replaced with a new system immediately. Unlike the "instant" replacements offered by some appliance vendors who not only often charge for their replacement service but also take 24 hours or more to deliver the replacement units, SpamWall system replacements are carried out on an around the clock basis 24 hours a day, 7 days a week and in the event of a serious system issue with a SpamWall unit replacements are usually carried out within less than 30 minutes.
